FAQ's Page
Rental FAQS
I don't have my final count of guests yet what do I do?
I am not in Regina, how do I know the chair covers will fit my chair?
My event is outside of Regina, will you deliver on time?
Do you provide setup and takedown services?
How long does it take to put on chair covers?
What are your payment methods?
Does A Touch of Elegance support charitable organizations or events?
Can you provide rentals to corporate organizations or events?
What about referrals by friends, family, colleagues etc?
What are your rental policies?
Wholesale FAQs
Do I have to own a business in order to purchase from you?
What are your wholesale prices?
What colours do you have available and what materials can you offer?
What are your payment methods?
How do I place an order?
You can place an order by phone or email. Once we receive your order, we will issue a sales confirmation and an invoice to you.
Can I visit your showroom?
Our showroom in Regina, SK is available for viewing by appointment. Please contact us to book an appointment.
I don't have my final count of guests yet what do I do?
Simply provide an estimate at your initial booking and keep us updated if there is a change. We are very flexible and will make every effort to accommodate your changes.
I am not in Regina, how do I know the chair covers will fit my chair?
We encourage and in fact recommend that customers request samples before placing their order. For a fee of $25 we will send a chair cover sample package to you so that you may personally view the cover on your chair. This is truly the best way to ensure proper fitting.
My event is outside of Regina, will you deliver on time?
We will make every effort to have the items delivered to your specified location at least 1 to 4 business days before your event.
Do you provide setup and takedown services?
Yes we do, within Regina and immediate surroundings. Please contact us if you need this service, as additional charges may apply.
How long does it take to put on chair covers?
We do provide instructions for setting up the chair covers and sashes.
It is really easy to put chair covers on. Tying the sashes is similar to tying shoe laces. It takes one person approximately one hour to set up 100 chairs.
When do the chair covers arrive or become available for pickup? When can I send them back or drop them off when I'm done?
You can expect to pickup or take delivery of your rental items at least 1 - 4 business days before your event. Rental items must be shipped/returned back to us on the next business day after your event to avoid late return fees.
How much does shipping cost?
Currently we are unable to give an estimate of the shipping cost for your items as shipping is done thorugh Greyhound Express and is based on your location and weight of the items. Please note that you are responsible for the shipping cost of the rental items both ways. (i.e. from Regina to your location and back)
What are your payment methods?
Presently we accept payment by cash, cheque, money order or PayPal. Any payment by cheque is not considered valid until the bank clears the cheque. Please note that returned cheques are subject to $35 charge.
Does A Touch of Elegance support charitable organizations or events?
We are pleased to offer fundraising organizations a 20% discount off our regular rental prices for in-stock rental items.
Can you provide rentals to corporate organizations or events?
Yes, we welcome corporate clients too. For corporate organizations, we offer a 10% discount off our regular rental prices. After three separate rentals, your company automatically gets 15% off all future rentals from us.
What about referrals by friends, family, colleagues etc?
We welcome referrals too. Just mention the name of a customer who has rented our linens in the past one year and you will automatically get an additional 5% discount off your rental cost.
What are your rental policies?
We encourage customers to visit our showroom or request product samples before placing their order. We also require a signed rental contract and deposit in order to process your order. You can expect to receive your rental items 1 – 4 business days before your event, and we expect you to ship/return the items the next business day after your event, otherwise late fees will apply. We will clean the linens for you after your event, just make sure that they are dry, shaken free of debris and loosely folded. We also charge you for lost or damaged linens. Please contact us to find out more about our rental policy.
Wholesale FAQs
Q: Do I have to own a business in order to purchase from you?
Yes, we only sell to businesses. For brides and other clients, we will gladly rent our linens to you. Visit our Rentals section for further details.
What are your wholesale prices?
Business clients can contact us for our complete wholesale price list and ordering information.
What colours do you have available and what materials can you offer?
Please visit our Products section for more information.
How long will my order take?
Usually approximately 6 to 8 weeks for regular order and 2 to 3 weeks for rush orders. Please note that the customer is responsible for any associated shipping and handling cost of their order.
What are your payment methods?
We require 50% deposit to process your order and the balance is due when your order is ready to be shipped. Presently we accept payment by cash, cheque, money order or PayPal.
How much does shipping cost?
The shipping rate will depend on your location and the weight of your shipment. ATE makes every effort to ship by the most cost effective method to minimize cost to our customers.
If you require further information or assistance please contact us at atechaircovers@yahoo.ca
